FAQ Help Center

Get Your Frequently Asked Questions Answered

Warranty Program

We offer free or discounted shipping on some orders as a way to give you more value. However, please note:

  • Free Shipping Applies to Delivery Only: Free shipping covers sending your order to you.
  • Return Shipping Not Included: If you choose to return a product (unless it was damaged or incorrect), you are responsible for the return shipping costs.
  • Exception: If the return is due to a mistake on our part — like receiving a defective, damaged, or wrong item — we will cover the return shipping or arrange a pickup whenever possible.

We appreciate your understanding as a small business, and we always aim to make the return process fair and hassle-free.

Almost all of our products come with a warranty to give you peace of mind and ensure your satisfaction. The warranty typically covers defects in materials and workmanship under normal use during the warranty period specified for each product. For specific warranty duration and terms, please check the product page or reach out to us directly.

To initiate a warranty claim with Trans Asia Link, please follow these steps:

  1. Gather Necessary Information: Prepare your order details, including the order number, product name, and a clear description of the issue. If possible, include photographs or videos that illustrate the problem.
  2. Contact Customer Support: Reach out to our customer service team through one of the following channels:
    • Email: contact@transasialink.com
    • Live Chat: Available daily from 10:00 AM to 8:00 PM BDT on our website
    • Phone: +8801742292251 (Sunday–Thursday, 10:00 AM–6:00 PM BDT)
  3. Provide Documentation: Submit the gathered information to our support team. This will help us assess the issue promptly and determine the appropriate course of action.

Our team is committed to resolving warranty claims efficiently and will guide you through the process to ensure your satisfaction.

We offer reliable shipping options to ensure your order arrives safely and on time. Our available shipping methods include:

  • Standard Delivery: Affordable shipping for most locations within Bangladesh. Delivery time is typically 2–7 business days, depending on your area.
  • Express Delivery: Faster delivery for urgent orders. Available in select locations for an additional fee.
  • In-Store Pickup: For certain products, you can choose to pick up your order directly from our warehouse or office during business hours.

Shipping fees and estimated delivery times will be calculated at checkout. We work with trusted courier partners to keep your products safe in transit.

Your satisfaction is important to us, and we want you to shop with confidence. Please review our simple and fair return policy:

  • Check on Delivery: We encourage all customers to carefully inspect their items at the time of delivery. If you find any damage or defects, you can immediately return the product to the delivery person — no questions asked.
  • Returns After Delivery: If you discover a manufacturing defect or receive a wrong item after delivery, please contact us within 7 days. Items must be unused and in their original packaging.
  • Non-Returnable Items: Returns are not accepted for change of mind, used items, or damages caused by misuse.
  • How to Return: To request a return after delivery, reach out to our support team with your order number and details. We will guide you through the process.

Customers are responsible for return shipping costs if the return is not due to damage or our error.

Can’t find an answer?

For any questions, please don’t hesitate to contact us.

Returns & Exchanges

Yes — your satisfaction matters to us! Here’s how our return and exchange policy works:

  • Returns:
    • You can return a product immediately at the time of delivery if you find any damage or issues — just hand it back to the delivery person.
    • If you notice a defect or receive the wrong item after delivery, please contact us within 7 days. The item must be unused, in its original packaging, and include all accessories.
  • Exchanges:
    • If your product is defective or not as described, we’ll gladly exchange it for the same or a similar item.
    • Exchanges for reasons like change of mind are generally not accepted to help keep prices fair for everyone.
  • Return Costs:
    • If the return or exchange is due to our error (wrong or damaged item), we cover the shipping cost.
    • If not, the customer is responsible for return shipping.

To request a return or exchange, please contact our support team with your order number and details. We’re always here to help you!

We aim to make returns simple and fair. Here’s how it works:

1. Check the Product at Delivery

When your order arrives, please inspect it carefully. If you find any damage or issues, you can return the product immediately to the delivery person — no extra steps needed!

2. If You Find a Problem After Delivery

If you discover a defect, damage, or wrong item after receiving your order, don’t worry.

  • Contact our support team within 7 days of delivery.
  • Provide your order number, product details, and clear photos or videos showing the issue.

3. Get Guidance

Our support team will review your request and guide you through the return process.
Depending on the situation, we’ll arrange:

  • A replacement or exchange
  • A refund (where applicable)
  • Instructions for sending the product back to us

4. Return Shipping

  • If the return is due to a mistake on our part (wrong or damaged item), we’ll cover the return shipping or arrange a pickup if possible.
  • If the return is for other reasons, the customer is responsible for the return shipping cost.

Shipping & Recent Orders

We provide safe and reliable delivery options to serve you better:

International Shipping (From China):
For some special or pre-order products, we ship directly from our overseas suppliers in China. This allows us to offer you a wider selection at competitive prices — but please note that international shipping may take longer, typically 15–30 days, depending on customs and shipping conditions.

Standard Delivery in Bangladesh:
We deliver nationwide using Sundarban Courier Service, one of the most trusted couriers in Bangladesh. Delivery usually takes 2–7 business days, depending on your location.

Bangladesh Orders: Shipping costs are calculated at checkout based on your location and order size. We sometimes offer free shipping promotions on selected items.

International Orders: For products shipped from China, shipping fees and estimated delivery times will be shown on the product page or at checkout.

Inside Bangladesh: Usually 2–7 business days after order confirmation.

From China: Typically 15–30 days — but we’ll keep you updated and share tracking details so you know where your order is at every step.

For local deliveries within Bangladesh, we use Sundarban Courier Service for safe and dependable delivery to your doorstep.